Conditions

General Terms and Conditions of Silnex GmbH (Urban Drive)

Our general terms and conditions are binding upon purchase of your product.

1. These terms and conditions apply to all deliveries and services provided by Silnex GmbH (Urban Drive) based on purchases made in the store or via the online shop. Any deviating and/or supplementary agreements require the express consent of Silnex GmbH (Urban Drive) and must be in writing; this also applies to any waiver of the written form requirement.
   
   
2. Silnex GmbH (Urban Drive) will make every effort to adhere to agreed or stated delivery times. If these are exceeded by more than two weeks, the customer has the right to set a grace period, stating that they will refuse acceptance of the goods after the grace period expires. This grace period must be at least one week. If no agreement on a new delivery date is reached, the customer may withdraw from the contract by written notice after the grace period has expired.
   
   
3. The location, operating conditions, and operating permits for the equipment vary and are the sole responsibility of the buyer. The customer is responsible for ensuring compliance with the current regulations. www.astra.admin.ch to inform.
   
   
4. Silnex GmbH (Urban Drive) disclaims all product liability.
   
   
5. Silnex GmbH (Urban Drive) disclaims all liability for damage to equipment, property, and third parties during test drives with the devices. Insurance is the responsibility of the person testing the device.
   
   
6. The risk passes to the customer as soon as the goods are handed over to the carrier and have left the warehouse, either in the store or online. This also applies if Silnex GmbH (Urban Drive) has covered the transport costs. Customers must report any transport damage claims directly to the carrier within the applicable time limits. For shipments from the customer to Silnex GmbH (Urban Drive), the customer bears all risks, particularly the transport risk, until the goods arrive at Silnex GmbH (Urban Drive).
   
   
7. Complaints regarding the scope of delivery, defects, incorrect deliveries, and quantity discrepancies must be made in writing immediately, but no later than one week after receipt of the goods, provided these issues can be identified through reasonable inspection. The warranty period provided by Silnex GmbH (Urban Drive) is 7 days from receipt of the goods. In the case of justified complaints, Silnex GmbH (Urban Drive) will deliver any missing items and, subject to the exclusion of further claims, will, at its discretion, either exchange the goods, take them back, or refund the buyer the full purchase price. Unless otherwise agreed, shipping costs are borne by the customer.
   
   
8. Depending on the product, you have either a 2-year or 0-year warranty against defects. Whether you have a 2-year or 0-year warranty is clearly indicated during the ordering process or communicated unambiguously. Should anything be wrong with the product despite proper use under normal operating conditions, and a product is covered by a 2-year warranty, please inform us immediately. We will, at our discretion, arrange for the fastest possible repair, a replacement, or a price reduction or refund. Consumable parts, such as batteries, rechargeable batteries, power cords, adapters, light bulbs, as well as software problems, are excluded from the warranty.
   
   
9. No claims can be made for lost profits or damages. Normal wear and tear and improper use of our products (e.g., riding in the rain with certain products) are not covered by the warranty. If the goods have been tampered with by unauthorized persons, the warranty is automatically void.
   
   
10. Silnex GmbH (Urban Drive) generally does not offer a right of return or exchange. Returns or exchanges of delivered goods are only possible in exceptional cases. Any return or exchange requires the prior written consent of Silnex GmbH (Urban Drive). In such cases, the goods must be returned in their original packaging, unopened (seal intact), complete with all accessories, and accompanied by the sales receipt. Return shipping is at the customer's expense and risk. A handling fee of CHF 20.- plus any applicable postage costs will be charged for returns. Returns without original packaging, incomplete with all accessories, or without the prior consent of Silnex GmbH (Urban Drive) may be returned to the customer.
    
    
11. Silnex GmbH (Urban Drive) provides links to other websites on its pages. For all these links, the following applies: Silnex GmbH (Urban Drive) expressly declares that it has no influence whatsoever on the design and content of the linked pages. Therefore, we hereby expressly distance ourselves from linked third-party websites and do not adopt their content as our own. This declaration applies to all displayed links and to all content of the pages to which these links lead.
    
    
12. Silnex GmbH (Urban Drive) is authorized to collect, store, and process the customer's personal data required within the scope of the business relationship. Upon customer request, we will provide full transparency regarding the stored customer data. The customer may request this information in writing by mail to: Silnex GmbH (Urban Drive), Neuweg 8, 6003 Lucerne, Switzerland, or by email. info@urbandrive.ch to have access to his stored customer data at any time, or to have it corrected, blocked or deleted.
    
    
13. Online Shop: By completing a purchase through the online shop, the customer accepts these terms and conditions. Upon completion of the purchase, the customer receives an order confirmation via email. As soon as the goods are shipped, the customer receives a shipping confirmation via email. The average delivery time in Switzerland is two business days, excluding purchases made on Saturdays or Sundays.
    
    
14. Silnex GmbH (Urban Drive) reserves the right to conduct credit checks on customers and may forward customer data to third parties for this purpose. Urban Drive may exclude certain payment methods generally or for individual customers without further explanation.
    
    
15. Purchase on invoice with partial payment option (POWER PAY)

MF Group / POWERPAY, as an external payment service provider, offers the payment method "purchase on account." With a single invoice, you can easily pay for your online purchase by invoice. If you do not pay within the specified timeframe, you will subsequently receive a monthly statement with an order summary in the following month.

Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment processing. When purchasing on account, you also accept our terms and conditions, which Terms and Conditions from POWERPAY. (powerpay.ch/de/agb).

Silnex GmbH
Urban Drive
Neuweg 8
6003 Lucerne

+41 (0)79 750 64 97