Refund policy

General Terms and Conditions of Silnex GmbH (E-longboard)

Our general terms and conditions are binding upon purchase of your product.

These terms and conditions apply to all deliveries and services provided by Silnex GmbH (e-longboard) based on purchases made in the store or via the online shop. Any deviating and/or supplementary agreements require the express written consent of Silnex GmbH (e-longboard); this also applies to any waiver of the written form requirement.
Silnex GmbH (E-longboard) will make every effort to adhere to agreed or stated delivery times. If these are exceeded by more than two weeks, the customer has the right to set a grace period, stating that they will refuse acceptance of the purchased item after the grace period expires. This grace period must be at least one week. If no agreement on a new delivery date is reached, the customer may withdraw from the contract by written notice after the grace period has expired.
The location, operating conditions, and operating permits for the equipment vary and are the sole responsibility of the buyer. The customer is responsible for ensuring compliance with the current regulations. www.astra.admin.ch to inform.
Silnex GmbH (E-longboard) disclaims all product liability.
Silnex GmbH (e-longboard) disclaims all liability for damage to equipment, property, and third parties during test rides with the devices. Insurance is the responsibility of the person wishing to test the device.
Once the goods have been purchased by the customer in the store or online shop, or handed over to the transport company and have left the warehouse, the risk passes to the customer. This also applies if Silnex GmbH (E-longboard) has covered the transport costs. The customer must report any complaints regarding transport damage directly to the transport company within the applicable time limits. For shipments from the customer to Silnex GmbH (E-longboard), the customer bears all risks, in particular the transport risk, until the goods arrive at Silnex GmbH (E-longboard).
Complaints regarding the scope of delivery, defects, incorrect deliveries, and quantity discrepancies must be made in writing immediately, but no later than one week after receipt of the goods, provided these issues can be identified through reasonable inspection. The warranty period provided by Silnex GmbH (E-longboard) is 7 days from receipt of the goods. In the case of justified complaints, Silnex GmbH (E-longboard) will deliver any missing items and, subject to the exclusion of further claims, will, at its discretion, either exchange the goods, take them back, or refund the full purchase price to the buyer. Unless otherwise agreed, shipping costs are borne by the customer.
Depending on the product, you have either a 2-year or 0-year warranty against defects. Whether you have a 2-year or 0-year warranty is clearly indicated during the ordering process or communicated unambiguously. Should anything be wrong with the product despite proper use under normal operating conditions, and a product is covered by a 2-year warranty, please inform us immediately. We will, at our discretion, arrange for the fastest possible repair, a replacement, or a price reduction or refund. Consumable parts, such as batteries, rechargeable batteries, power cords, adapters, light bulbs, as well as software problems, are excluded from the warranty.
No claims can be made for lost profits or damages. Normal wear and tear and improper use of our products (e.g., riding in the rain with certain products) are not covered by the warranty. If the goods have been tampered with by unauthorized persons, the warranty is automatically void.
Silnex GmbH (E-longboard) generally does not offer a right of return or exchange. Returns or exchanges of delivered goods are only possible in exceptional cases. Any return or exchange requires the prior written consent of Silnex GmbH (E-longboard). In such cases, the goods must be returned in their original packaging, unopened (seal intact), complete with all accessories, and accompanied by the sales receipt. Return shipping is at the customer's expense and risk. A handling fee of CHF 20.- plus any applicable postage costs will be charged for returns. Returns without original packaging, incomplete with all accessories, or without the prior consent of Silnex GmbH (E-longboard) may be returned to the customer.
Silnex GmbH (E-longboard) provides links to other websites on its pages. For all these links, the following applies: Silnex GmbH (E-longboard) expressly declares that it has no influence whatsoever on the design and content of the linked pages. Therefore, we hereby expressly distance ourselves from linked third-party websites and do not adopt their content as our own. This declaration applies to all displayed links and to all content of the pages to which these links lead.
Silnex GmbH (E-longboard) is authorized to collect, store, and process the customer's personal data required within the scope of the business relationship. Upon customer request, we will provide full transparency regarding the stored customer data. The customer may request this in writing by mail to: Silnex GmbH (E-longboard), Neustadtstrasse 7, 6002 Lucerne, Switzerland, or by email. info@e-longboard.ch to have access to his stored customer data at any time, or to have it corrected, blocked or deleted.
Online Shop: By completing a purchase through the online shop, the customer accepts these terms and conditions. Upon completion of the purchase, the customer receives an order confirmation via email. As soon as the goods are shipped, the customer receives a shipping confirmation via email. The average delivery time in Switzerland is two business days, excluding purchases made on Saturdays or Sundays.
Silnex GmbH (E-longboard) reserves the right to conduct credit checks on customers and may forward customer data to third parties for this purpose. E-longboard may exclude certain payment methods generally or for individual customers without further explanation.
Purchase on invoice with partial payment option (POWER PAY)

MF Group / POWERPAY, as an external payment service provider, offers the payment method "purchase on account." With a single invoice, you can easily pay for your online purchase by invoice. If you do not pay within the specified timeframe, you will subsequently receive a monthly statement with an order summary in the following month.

Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment processing. When purchasing on account, you also accept our terms and conditions, which Terms and Conditions from POWERPAY. (powerpay.ch/de/agb).

Silnex GmbH (E-longboard) e-longboard Neustadtstrasse 7 6003 Luzern +41 (0)41 535 55 68 info@e-longboard.ch www.e-longboard.ch